For the UK: We operate on 1-2 working days for dispatch. During busier periods
(Oct-Dec), dispatch times may increase to 3-4 working days. We always keep our dispatch times up to date on the website.

UK Mainland: Delivery via Royal Mail can take 2-5 working days after dispatch. Orders sent via APC are booked on an overnight service for delivery the next
working day.

Northern Ireland: Delivery can take up to 5 working days after dispatch.

Scottish Islands & Highlands, Channel Islands and Scilly Isles: Delivery can take up to 7 working days after dispatch.

Yes. Orders are dispatched from the UK.

Where tracking is available, tracking details will be provided once your order has been dispatched.

If you would like to return an item, please contact us within the stated return period. Items should usually be unused and returned in their original packaging unless faulty.

For hygiene reasons, some opened personal-care items may not be eligible for return unless they are faulty, damaged or sent in error.

Please contact us as soon as possible with your order number and a brief description of the problem. Where helpful, photos can also speed things up.

If you need to amend or cancel an order, please contact us as quickly as possible. We will do our best to help before the order is processed for dispatch.

Some products are especially suitable for gifting, in fact, we have a whole Gift Sets section. If you would like to send an order directly to the recipient, please ensure the delivery details are entered correctly at checkout.

If you need help with an order, delivery query or return request, please contact us by email at admin@herbmoon.co.uk

We aim to respond within 24 hours.

We aim to include clear product descriptions, sizing or volume details, ingredients or materials where relevant, and any important usage information on each product page.